RinaRina privacy notice
Last updated: 03/13/2025 Write to: [email protected]
This notice covers personal data gathered from people who visit this website or use the Rina app and related features (together, the “Rina services”). The operator is DUVO SOCIAL LIMITED, Room D3, 11/F, Luk Hop Industrial Building, 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong.
Rina is social by design. A public profile, a live session, or a message can be seen by the person on the other side, and sometimes by a wider audience you choose. Think about that before you post.
1. Information that comes in
Some details are required before a feature will work. If you skip them, that feature stays off.
What you type or upload
- Sign-up details: birth date, phone or email, password, an internal user id, and a language choice.
- Profile details: display name, photos, gender, hometown, a short bio, and optional notes on school or work.
- Content you add: messages, comments, images, video, audio, and anything else you send or stream.
- Face data used only to draw a filter or an emoji. It is not sold for ads and is not handed to advertisers.
- A real-person check: one profile photo plus a short face video, compared to confirm it is you. The video is not stored on our servers after the check finishes.
- Payment references and a history of purchases, when you buy something inside the app.
- GPS, only after you allow it. The phone’s own settings can turn that off later.
- Mails and notes you send to support, answers to in-app surveys, and profile fields pulled from Facebook, Instagram, X, or Google if you choose to sign in that way.
- Contacts on your phone, only if you switch on a “find people I know” feature and grant access.
What the app records on its own
- Use of the product: screens opened, searches, time of visit, accounts you follow, and how you interact with others.
- The device: system, browser, brand and model, IP address, carrier, screen size, language, and similar technical ids.
- A rough location taken from the SIM, and mobile ad ids such as IDFA or AAID when the operating system exposes them.
- Labels attached to uploads, including captions and hashtags.
- Cookies and similar small files that remember a setting or tell us which pages are used. You can block cookies in the browser; parts of the site may then fail.
We also build totals that do not name anyone, for example how many people open a screen or how often an ad is shown.
2. Why it is used
- To run the app, the features you turn on, and any promotion you enter.
- To tune suggestions and to learn from feedback.
- To keep the account, answer support, and tell you about billing or a change in the product.
- To check images and other uploads against the rules that apply where the service is offered.
- To count visitors, views, and broad audience patterns.
- To spot accounts under the age limit, repair faults, and look for fraud, illegal use, or copying of someone else’s work.
- To apply the user agreement and to meet legal duties.
Privacy settings can hide location, recent activity, and uploaded video. The phone itself can deny GPS, the microphone, or the camera.
3. Who else may receive it
A public profile can be viewed, and sometimes reshared, by people who are not your contacts. You choose the audience when you upload. Beyond that, data may go:
- Where you have agreed, clearly or by an action that implies it.
- To companies in the same group, and only for running the service, safety, measurement, checks, or legal compliance.
- To vendors who take payment, store files, provide maps, or supply security. They may not reuse the data for their own products.
- To a third-party login you connect, because you asked for that link.
- To a buyer if the business is sold, merged, or reorganized, under a duty to keep using it in line with this notice.
- To a regulator, a court, or the police when the law requires it, when we are enforcing the rules, when we are responding to crime, or when someone’s safety or the service itself is at risk.
- As anonymous totals that do not identify you.
4. Crossing borders
Processing may happen outside the country where you live, including in places with different privacy laws. Where the law asks for it, we use safeguards such as standard contract clauses. A transfer can also happen because a contract with you requires it, because a contract in your interest requires it, or because of a legal claim.
5. Links that leave Rina
A tap can open another site or app. We do not run those services, and this notice stops at the door.
6. Keeping it safe
Access inside the company is limited to people who need it. Some data is encrypted on the way between your device and ours, and firewalls sit in front of the systems. None of that removes every risk. Your password is yours to protect.
7. Choices you already have
You can refuse cookies, silence push alerts in the phone settings, and skip optional questions. Sign-up, paid features, and a formal complaint still need the related facts. Ad settings are also described by the Network Advertising Initiative and the DAA AppChoices program.
Profile fields can be viewed, edited, or removed inside the app.
8. Asking us to act
To see, correct, or delete data, use Help or Feedback in the app, or email [email protected]. We answer as soon as we reasonably can, after we confirm it is you, and within what the law requires. The web form sends the same kind of request to [email protected].
If you live in California, you may ask which categories and which specific pieces of personal information we collect or share for a commercial purpose. Email [email protected] with the subject: California access request + your Rina ID. To ask for deletion, use the subject: California deletion request + your Rina ID, and describe the data. We may confirm you with a phone number and a one-time code. Postal mail, phone, and fax are not accepted for these two requests. Data that other people have already copied may remain outside our reach. A California resident may appoint an agent with a valid power of attorney.
9. Minors
Rina is for people 18 and older. We do not mean to collect personal data from anyone younger. If we learn that we have, we delete it and close the account. Suspected child sexual abuse material should be reported in the app. Confirmed cases are escalated, including to the National Center for Missing and Exploited Children when that route applies. See Children Safety.
10. How long it stays
Personal data remains while the account is open. Close it under Me, Settings, Account, Delete Account, or by emailing [email protected]. After a review we erase what we do not have to hold for tax, insurance, a dispute, a regulator, or another legal reason. A limited set of device, location, and usage records may be kept for a reasonable time for safety, fraud checks, and product research. An account with a balance or an open dispute waits until that issue is finished. If an account was closed for harmful behavior, we may keep enough to stop the same person registering again.
11. If this notice changes
We will post meaningful edits on this website. Using Rina after the new date means you accept the update. If you do not, stop using the service and write to [email protected].
12. Closing the account
Use the in-app path or the request page. Uninstalling the app does not close the account and does not cancel a subscription billed by a store.